This policy is part of the Terms of Service. It covers the paid plans on the pricing page; the free plan has nothing to cancel or refund.
Cancelling
You can cancel a paid plan at any time from the Billing page in the dashboard, or from the Creem customer portal linked on that page. No email and no reason are needed. The plan stays active until the end of the period you have already paid for and is not renewed after that; your servers, history, and alert setup stay in place until then.
Pausing
If you would rather keep your setup but stop paying for a while, pause the plan from the Billing page. Billing stops at the end of the current period. Your servers, history, and alert setup are kept, and the account runs at the free plan’s limits until you resume. Resuming brings the plan back, and billing resumes from your next renewal.
Free trial
Every paid plan starts with a 14-day trial that needs no card, so nothing is charged. If you don’t subscribe by the end of the trial, the account returns to the free plan’s limits. There is nothing to cancel.
Refunds
- First payment. If you subscribe and change your mind within 14 days of your first payment, write to us and we approve a full refund, which Creem issues, no questions asked.
- Later payments and partial periods. Renewals and partial periods are not refunded, except where the law where you live requires it, where we failed to provide the service, or where a charge was made in error (for example a duplicate charge). In those cases we approve a full refund.
Refunds go back to the original payment method and are issued by Creem, our merchant of record, usually within 5–10 business days of our confirmation.
Consumers in the EU and UK
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a contract for digital services within 14 days. By subscribing you ask us to start providing the service immediately and acknowledge that you lose the right of withdrawal once the service has been fully performed. If you withdraw before then, to us or to Creem, you pay only for the part of the period already used. The 14-day refund on a first payment above applies regardless, so you are never worse off.
How to request a refund
Email hello@monitorable.io from the address on your account and include the invoice or order id from your Creem receipt. We reply within 3 business days.
Chargebacks
Please ask us first. We resolve refund requests quickly, and a chargeback costs everyone more than a refund. A chargeback opened without contacting us may lead to the account being closed once the dispute is resolved.
Changes to this policy
We may update this policy. Material changes are announced by email to account holders at least 30 days before they take effect; continuing to use the service after that date means you accept them. The date at the top shows the current version.